The best choice in a quality internet shopping cart service.. King Cart Solutions. Your competitive edge in quality web cart service.


    KingCart
 e-commerce shopping cart
       S  O  L  U  T  I  O  N  S

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Shopping cart service, web cart service, internet shopping cart questions and answers.. What is King Cart?
Do I have to use Telnet or FTP to set up a cart?
Do I have to know HTML to set up the cart?
What advantages does using a cart service have over purchasing a cart and installing it on our system?
I am not ready to sign up with an on-line processor yet. How do I obtain the customer's credit card information securely when I use Offline ordering?
I have lost my private key for decrypting. How can I update my key?
How do I put multiple price breaks into the cart?
What happens if your system crashes?
I will be closing my store for a couple of months. Will it get deleted?
I have this great feature I want you to add to your cart. Will you implement it?
How am I billed for the service?
I want to customize the searching. How do I do that?
How do I interface with my on-line processor?
How up-to-date are the exchange rates?
Can I eliminate your logo from the bottom of my pages?
How can I offer services or software that requires no shipping?
What might cause problems with images showing up?
How can I offer free shipping by my choice yet allow customers to select other methods for a price?
Can I transfer my products from another shopping cart?
When I upload a new product page template, it doesn't update.(?)
How do I make KingCart my Frontpage for my site?
I need the cart to do something special. Can it be done?
We are located in Europe (or somewhere other than the US.). How do I make the cart use my currency by default?
Where are the complete instructions for the cart and manager?
What customization services do you offer?


                Answers
What is King Cart?
King Cart is an onLine shopping cart system that allows the store owner ease of set-up yet is highly flexible. It offers abilities no other cart offers, including real time shipping cost acquisition for UPS, USPS and DHL/Airborne, multiple price breaks and private dealer entry.
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Do I have to use Telnet or FTP to set up a cart?
No. All setup is done via easy to use screens with your browser. No FTP or Telnet is ever required.
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Do I have to know HTML to set up the cart?
No, it is not necessary to know any HTML to set the cart up. The manager will automatically set up a working front page, and templates are provided that will give you a working cart immediately after setting it up. Not only can you select from several different presentation formats for your products page, but you can select the colors you want as well.
That said, if you know HTML, then you can completely customize your cart as some of our present customers have done. The manager allows you to edit the HTML files within the browser, or to capture them and edit them offline, then upload the customized files.
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What advantages does using a cart service have over purchasing a cart and installing it on our system?
There are several advantages:                (Back to Top ^)
  1. Whereas most carts you purchase can cost from a few hundred to over a thousand dollars, there is absolutely NO up front cost to use our cart. Unfortunately, many people find that a cart they purchased does not meet their needs, or cannot be used after purchasing it - and they may not be able to get a refund; or they find that they are "locked in", and have to pay additional costs for customization.
  2. Once you buy a cart, you will need someone to set it up, and to make changes to it. Someone that knows HTML as well as the language that the particular cart is written in.
  3. Some carts are compiled, which means they cannot be changed or customized at all. Authors of many carts in the past have simply disappeared making it impossible to fix bugs found later.
  4. Things can change. Regulations change, country names change, shipping rates change, exchange rates change, your processor may change, and what a top of the line shopping cart should do changes. Our cart will keep up with all these changes, always staying completely up to date, with no hassle or cost to you, our customer.
  5. There is no free support period where after a certain time you no longer get any support. We support our cart for you, and assist you no matter how long you have had the cart.
  6. When taking customer data many people demand a secure connection. It is unlikely that your server will be able to provide a secure connection. King Cart establishes a secure connection for the forms that your customers fill in, as well as any setup or changes you make through the manager, assuring you that none of your data gets compromised, and none of your customers discontinue their order due to security concerns.
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I am not ready to sign up with an on-line processor yet. How do I obtain the customer's credit card information securely when I use Offline ordering?
You have two choices. The easiest to set up is to tell King Cart to send half of the credit card number in your confirmation email, and put half into your orders file. A more elegant solution is to tell King Cart to encrypt the customer information using PGP, and email it to you. The manager has a place to paste your public key so that the encrypted information cannot be read by anyone but you.
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I have lost my private key for decrypting. How can I update my key?
Paste your revocation certificate into the key field and submit, then submit your new key.
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How do I put multiple price breaks into the cart?
The link to the right of where you enter the price of an item explains in detail the format. Basically the format is [qty 1 price],[qty # price]/#.... ie. 29.95,24.95/5,21.50/10 for price breaks at 5 and 10.
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What happens if your system crashes?
No one wants to think about that, but it can happen to any system anywhere. We provide daily backups of every cart to a second hard drive, and weekly backups to another system or removable media. We also provide a means for you to backup and download your cart through the manager.
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I will be closing my store for a couple of months. Will it get deleted?
Stores which are inactive for several months will be removed from the active stores. They will be moved to a backup, and can be restored by request later. Also you can download a backup, and use that to restore your store later as well.
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I have this great feature I want you to add to your cart. Will you implement it?
Some of the best features of the cart were requests from our customers. No one knows better than you what features you need and can use, and what unnecessary hassles a cart may be putting you through. We cannot guarantee we will add every feature suggested to us, but if we think that it will be useful to several members, we will very likely add it. Best of all, you will automatically get features others have asked for just by being a member. There is nothing to install, or download, your cart will be updated to the latest version always. We will email you whenever a new feature is added so you can choose to take advantage of it immediately.
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How am I billed for the service?
We keep your credit card on file for billing. The card number is fully encrypted on the system so it is secure. During the first week of the month we will bill the card number for the completed transactions the cart provided the previous month. If there were no transactions, then there is no charge for that month. The billing for Amex and Discover will be done in the name of TriMark Engineering, our parent company. Visa and Mastercard will be billed as King Cart Services.
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I want to customize the searching. How do I do that?
There are several fields that can be modified or added for searches.
If you put no value for the product in a product search, then it will find all products.
If you want to search for only part of the product category; ie. books where the categories are "children books" and "adult books", then change the exact_match from "exact" to "on". If you also want a search for "book" to find these products, remove the exact_match field entirely.
Setting case_sensitive to "on" will make the search case sensitive. Otherwise the search is not case sensitive.
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How do I interface with my on-line processor?
King Cart is already interfaced with several processors. All you have to do is select which processor you are using, and enter your id and any other fields your processor may require in the "gateway settings" screen of the manager.
If your processor is not supported by our cart, please let us know and we will work with them to add it to our cart's capabilities.
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How up-to-date are the exchange rates?
They are updated from the IMF hourly.
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Can I get rid of the King Cart Logo and link at the bottom of the pages?
Yes you have full control of the footers. Initially we had a large footer with an image of our logo on it. We have had several people complain that it is to intrusive, so we have replaced it with a small text link by default. However you can even elimiate that once you set the store up.
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How can I offer services or software that requires no shipping?
Entering a weight of 0 will tell the cart that nothing is being shipped, and no shipping charges will be charged unless something with a weight over 0 is also ordered. This works well for brochures and catalogs as well.
Also you can offer a shipping choice of flat rate or no shipping in addition to the normal shipping costs. For instance, you may want to allow air shipment if the customer pays the cost, but offer free shipping if they let you choose the method. In that case go to the shipping options, and modify the "First Class" shipping charges to be flat rate or free. Then change the text associated with that option to say whatever you want.
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What might cause problems with images showing up?
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There are several errors that can cause images to not appear in your cart. In general the problem is usually the path or the filename.

Verify that the filename you listed in the manager for the cart is exactly the same as that which was uploaded. It IS case sensitive, and often a capital name is followed by a small .gif or .jpg. If so make sure it all matches.

If you are using a thumbnail, the name of the thumbnail and the large image must be identical, except that the thumbnail is prefixed with a "tn-". I.E. sky.jpg would have a thumbnail of tn-sky.jpg. Both must be uploaded.

Paths can be a problem if not understood. The default path for images is "http://king-cart.com/store/[store_id]/" (or simply left blank). If you use this path and wish to throw the image from our server you simply enter the filename of the image in the appropriate place. If you want to throw an image from your own server, then you can put the full url in the filename I.E. "http://myserver.com/path/image.jpg". If you want to throw all images from another server you can put the url for it in for the default path for images, then list each image simply as the filename with no url or path information on it.

If your buttons are not showing up, then most likely you have changed the url of images location to your server, but have not copied the buttons to your server. These buttons can be picked up at http:www.kingcart.com/images.

One last thing to be aware of is that a secure page MUST throw images from a secure site. Thus if you want to throw an image in the secure header or secure footer, then you must specify https:// instead of http:// or use a relative url.
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How can I offer free shipping by my choice, but allow them to select other choices for a price?
The "First Class Mail" option is not obtained from the USPS site (they do not provide the information). So you simply change the $.39 for 1st ounce and $.24 for additional ounces entries to $0 and $0. Then you rename the "First Class Mail" to be called whatever you want.
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Can I transfer my products from another shopping cart?
Yes. We have done this for a number of stores. All have to do is provide us with the data file from the store you are presently using and we can import all of your products into our store, usually in less than an hour.
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When I upload a new product page template, it doesn't update.(?)
The system has 6 or 7 templates you can choose from and an active template. Initially you will have 6 default templates, and one of these will be active. When you select a template it is copied OVER the active template that the cart uses as it's template. When you upload a new template it will become a 7th template choice. To make the new uploaded template active you must select the radio button next to the active template and submit the form in the "program settings" screen of the manager. You can edit the custom template as well after uploading.
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How do I make KingCart my Frontpage for my site?
You may want to get a domain name, and not have to pay to have the name hosted. There are several services that can provide a domain for under $20 a year, and redirect the domain to your entrance of our cart. If you do this you do not need to pay a hosting company to have your domain hosted.

If you do this, it is recommended to turn on the "grabber" or "url hiding" or "cloaking" (depending on whose service you are using). Then your url will show, even though our cart is being used, until the point where our cart goes secure for confidential information to be added.

If you are wanting to add a cloaked link to our cart from your site, then follow these instructions.
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I need the cart to do something special. Can it be done?
The cart has a number of "hooks" in the software. This allows us to insert special code that only runs when your store is loaded. It allows us to do almost anything. For a small charge we will write a code segment to do what you need and put it in your copy of the cart software. We also have a selection of standard hooks, and will intall any of them for free. We have country and zip based tax rates hooks for a number of states.

Here are some of the hooks we have already written for other stores:

• "byterunner - change the order acknowledgement text"
• "Tea - Change the header depending on the category"
• "vintageelectronics -Computes boxes needed from user variable 5"
• "vintageelectronics - automatic generation of custom tiered pages"
• "Batikdruid - change alignment on products to left instead of center. turn off referrer checking"
• "retail - sends emails to different addresses depending on the user-id"
• "something - county by county tax rates"
• "plantshed - product cart headings changed"
• "YellowRose - shipping rates depending on table of total cost"
• "screamindemon - cap shipping costs ato $6.50"
• "mcforfun - flat rate shipping different for each method"
• "beckwith - no tax on clothes from WV, but full tax from PA"
• "phonyp - no footer on thank you page. (can make custom footer as well)"
• "just-the-essentials - rate table for ups, usps and dhl, special rates if jewelry ordered"
• "csostore - use predefined passwords for software download"
• "waxandwicks - Shipping cost from table, no shipping added for international and minimum $15.00 on purchase."
• "clf - Church requires all income to be donations, so custoemer can enter the amount they are paying for something, with the input field defaulting to a recommended price."
• "digital_office - Allows customer to enter the price, used for auctions such as ebay."

Note: A number of stores in Europe use the "Euro" instead of the dollar for the costs.
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We are located in Europe(or somewhere other than the US.). How do I make the cart use my currency by default?
King cart can use any of the 50 major World Curriencies. At this time your store cannot be changed to a native currency other than dollars by you, but we can easily change it. To change your cart over to Euro or other currency do the following:

After creating your store, Email mdudley@king-cart.com and request that your store be converted to another currency. We will convert it for you. Once converted, your store will default to your native currency, and prices will be quoted in your native currency. The currency conversion will work as always, but the conversion will be applied to your native currency instead of US dollars. In fact US Dollars can be selected as the secondary currency by your customers now.

Upon checkout, the amount transferred to you gateway will be in your native curency. If this is not what is required, let us know and we will make it do a conversion to whichever currency the gateway requires.
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Where can I find complete instructions for using the cart and manager?
There are many links to specific sections of the instruction manual throughout the pages and manager. The full document is at instructions.html.
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What customization services do you offer?
We offer a number of services. We have a number of Turnkey solutions that can include hosting, gateway and merchant account. In addition we offer the following to assist you:

  • Look and Feel - $49.95
  • Look and Feel plus 20 products - $79.97
  • Consulting - $50/hour

The look and feel will take your present website and duplicate the look and feel of that site. It includes putting in your header, navigation bar(s), footer, body configuration, colors, background(s), and setting up your gateway, taxes and shipping. (Note: if your site uses absolute tags we may not be able to do this)

The "20 products" includes in addition to the above, adding up to 20 items to your cart. These items can be acquired from your main site, or you can email us the information.

For larger projects, we can do other things for a rate of $50 an hour.
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If you have ANY questions.. don't hesitate to give us a call. We will be pleased to assist you in getting your cart working.



Online shopping cart service that is flexible and versatile to meet your business e-commerce needs.. King Cart Solutions: Your competitive edge in web cart software service. Features and price that no other e-cart offers.

Features | FAQ | Setup | Flow Diagram | Featured Stores | Testimonials
KingCart Partners | Pricing | Contact Us | Create a Store
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    KingCart
 e-commerce shopping cart
       S  O  L  U  T  I  O  N  S


url: www.king-cart.com • E-mail: mdudley@king-cart.com
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Mark Webbdesign • E-mail: mwebbdesign@att.net